These are our terms and conditions for the use of our website 499-club-in-person-events.sumupstore.com and the purchase of products through the website.
If you have any queries about these terms, please contact us using the contact form.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that THE5L'S LIMITED may at any time make changes to or remove part of this website without any liability to customers for such changes. THE5L'S LIMITED reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Placement of an order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Cancelling an order
Non-Refundable Ticket Policy
1. General Policy
All ticket purchases are non-refundable. By purchasing a ticket, you agree that you are not entitled to a refund if you are unable to attend the event for any reason, including but not limited to personal circumstances, illness, travel disruptions, or schedule conflicts.
2. Event Cancellation & Rescheduling
- If the event is cancelled by the organiser, you will be entitled to a full refund.
- If the event is rescheduled or significantly changed, your ticket will remain valid for the new date. If you are unable to attend the rescheduled date, you may be eligible for a refund at the organiser’s discretion.
- No refunds will be issued for changes to the event, including line-up changes, slight time adjustments, or venue modifications within a reasonable distance.
3. Ticket Transfers & Name Changes
- If you can no longer attend, you may have the option to transfer your ticket to another person.
- Name changes may be permitted subject to an administrative fee. Any transfer requests must be submitted before the event date as per the organiser’s instructions.
4. Force Majeure
No refunds will be issued in circumstances beyond the organiser’s control, including but not limited to:
- Adverse weather conditions
- Acts of terrorism, war, or civil disturbances
- Government restrictions or public health emergencies
- Venue closures or unforeseen operational issues
In such cases, we will aim to reschedule the event or provide alternative arrangements where possible.
5. Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law. If you believe your situation falls outside of these terms, you may contact us to discuss your options.
Acceptance of an order
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.
Delivery
You as a buyer are free to choose from mentioned and at the time relevant delivery option(s). THE5L'S LIMITED assumes no responsibility for damages during transport or damages caused from any delays beyond its control:
- Pickup at store
Returns Policy
THE5L'S LIMITED accepts returns within 14 days if products are not used, changed, washed or otherwise manipulated. Products need to be returned in original packaging.
No products may be returned to THE5L'S LIMITED without the prior written consent of THE5L'S LIMITED and are subject to a return charge.
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.